Italiamarket FAQ
Italiamarket FAQ
Ordering
How do I place an order?
You can easily place an order on our website by browsing our product categories, adding items to your cart, and completing the checkout process. We accept secure payments through a variety of methods.
Shipping
How long does it take to receive my order?
We take pride in offering the freshest and most authentic Italian products. To ensure top quality, we import every item directly from Italy. This means your order may take up to 10 business days to arrive. We believe the wait is worth it for the unbeatable flavor and authenticity you'll experience.
Do you offer free shipping?
Yes! We offer free shipping on all orders over 75Leva. We want to make it easy for you to enjoy a taste of Italy without worrying about delivery fees.
What are the shipping options for orders under 75Leva?
For orders under 75Leva, we provide various shipping options at competitive rates. You can choose your preferred method during checkout, and shipping costs will be calculated automatically.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your order status anytime by logging into your account on our website.
Products
What is the quality of your products?
We’re committed to delivering high-quality, authentic Italian products sourced from trusted producers. Each item is carefully selected and must meet our strict quality standards.
Do you offer any discounts or promotions?
Yes! We regularly run special offers and promotions on our website and through our email newsletter. Be sure to subscribe so you don’t miss out on the latest deals.
Can I find specific ingredients or products on your website?
If you’re looking for something specific and don’t see it on our website, feel free to contact us! We’ll do our best to help you find it or suggest a suitable alternative.
Do you offer gift sets or gift certificates?
Yes, we offer a selection of gift sets and gift certificates that are perfect for any occasion. You can find them in the “Gifts” section of our website.
Payment and Security
What payment methods do you accept?
We accept a wide range of secure payment methods, including credit cards, debit cards, American Express, Mastercard, and Visa.
Is my information secure when I shop on your website?
Yes! We take your privacy and security seriously. Our website uses industry-standard encryption to protect your personal information.
Where can I find your privacy policy?
You can view our privacy policy on our website. It explains how we collect, use, and protect your personal data.
Gastronomy & Business Info
What is your mission?
Distribute in whole Bulgaria the best of the italian food in the same day, everywhere at anytime.
Do you have any physical stores?
Currently, we are online only, but we are planning to expand with a physical location soon.
How can I contact you?
You can reach us via email or live chat. Our full contact details are available on our website.
We hope this FAQ answers your questions. If you need any further assistance, please don’t hesitate to get in touch — we’re here to help!